ORDER AND PAYMENT MODES
For online transactions, Square payments (Visa, Mastercard and American Express) are welcome. You can also order by phone at 819 222-5665.
Monday to Friday, 9 AM to 5 PM (Eastern Time).
Our prices are in Canadian currency (CAN $) and do not include shipping costs and custom fees, if applicable.
Costs and delivery time: Costs and delivery time are given according to the destination and the transport mode selected. We use Canada Post services.
Delivery date not met: if for any reason we cannot deliver the products on time, we will inform you as soon as possible and give you the possibility to cancel your order.
RETURN AND EXCHANGE
We will replace or give a refund for goods damaged during delivery without any additional cost to the client.
When you make a purchase with the Square payment system, your transaction is directed to an Internet payment terminal under a secure connection. Square’s security and prevention tools are among the most powerful on the market.
To learn more about Square, click here.
Any complaint should be addressed to:
Bécancour (secteur Sainte-Angèle-de-Laval), Québec
You may file a complaint by phone, by mail or email. We will deal with any complaint within three days of its reception at no charge to the buyer.
The information submitted will be treated securely and will remain confidential.
PERSONAL DATA COLLECTION AND USE
All personal information collected will only be used to process your order and treat your complaint, if possible. Only the following information will be collected during the order:
• Last Name
• First Name
Rest assured that all personal information collected will be kept private. It will only be used to:
• Confirm your order by email
• Send a payment receipt if you have ordered with a credit card
• Ensure a speedy and accurate delivery of your order
• For customer service follow-up, as explained below
No information is collected without your consent. Please note that you automatically give your consent by placing an order or making a complaint. You can always withdraw your consent. To do so, simply contact us at the coordinates mentioned above.
SHARING OF DATA WITH THIRD PARTIES
Your personal information will never be shared or communicated to third parties.
You can access and modify your personal information at all times on our Website by logging in your Client account.
To make a complaint about your personal information, simply contact us. Your complaint will be reviewed and processed within 3 days of receipt. We will then inform you of our decision. The complaint resolution process is free of charge.