Frequently Asked Questions

We invite you to present yourself at the Museum’s reception, located at the main entrance of the building, to validate your tickets or to purchase them.

We welcome people of all ages. All exhibitions are designed for families. Some are more accessible for children, while others provide more scientific information for adults.

Guided tours of the Museum cannot be privatized due to a limit of 20 people per departure, with 4 departures per day. If your group consists of 15 people or more, you may benefit from a group rate and a personalized private guided tour. For more information, visit the group tours page.

Most Museum exhibitions are available for self-guided tours. Only one exhibition, Urban Wildlife, requires a guide at all times. This exhibition showcases animals housed at the Museum, explaining their stories and ways to preserve their counterparts in the wild. For this reason, no self-guided tours of the animal area are offered.

The Museum is a non-profit organization. Entrance fees are established based on various Quebec Museums and refuges. However, the Museum has a few partners who may offer discounts to their members. You can check the list of partners on this page.

Have you won a gift certificate from one of our partners in a draw? Please call us so we can apply it to your booking.

Indoor self-guided tours take approximately 90 minutes in total to complete, depending on the age of participants. The “Urban Wildlife” guided tour lasts 60 minutes. As for the forest trails, they cover a total of 3.5 km and the time can vary depending on your hiking level and distance covered.

There is no restaurant at the Museum site. However, some snacks are available at the Museum’s reception. Restaurants and convenience stores are located near the establishment:

If you bring your own meal, you can eat on-site as there is an outdoor picnic area available. An indoor dining area (designed for school groups) can also be opened in case of inclement weather.

A cloakroom is available free of charge via the Museum’s reception. However, since it does not have secure lockers, we recommend leaving valuables in your car.

Pets are allowed on our hiking trails provided they are kept on a leash. Only service dogs are allowed in the museum, orchard, and L’Écho des Origines.

Our animals have a healthy diet established by the Museum of Biodiversity staff, so unfortunately visitors cannot feed them.

We recommend applying mosquito repellent before your departure, as mosquitoes are present in reduced quantities on the trails. The Mont-Bénilde forest is subject to a biological control program for biting insects, aiming to enhance your comfort during the experience while preserving the natural balance of biodiversity in the trails. For more information, please contact GDG Environnement at [email protected] or 1 844 840-8700.

Temporary exhibitions and the Circuit Explo Discovery take place indoors, so they are not affected by rain. As for the “Urban Wildlife” guided tour, it is only canceled in case of thunderstorms. We recommend dressing according to the weather to enhance your experience. Umbrellas can also be borrowed on-site if needed.

Online reservations are highly recommended to help you plan your day. We also accept on-site purchases, but please note that guided exhibitions such as “Urban Wildlife” and “L’Écho des Origines” have limited capacity per departure. We cannot include you in these tours if the group is at full capacity.

In case of slight delay, we will assist you in joining your group. If your lateness causes you to miss a significant portion of your tour, we may evaluate the possibility of including you in the next departure. No rescheduling for another day will be accepted. No refunds will be granted.

Yes. You must reserve a (free) ticket for your child under 5 years old, online or on-site, so they can access the activity.

For online transactions, payments via Stripe (Visa, Mastercard, and American Express) are accepted. On-site, we use the Square transaction system, accepting all types of cards as well as cash.

In case of booking errors or cancellations, tickets can be rescheduled, but remain non-refundable unless otherwise approved by management.

In the event of closure due to safety reasons such as storms or high winds, tickets will be rescheduled for a later date during the current season. A refund may also be possible.

Refunds will be issued directly to the credit card used for the purchase. Please note that service fees and delivery charges are non-refundable.

If the Museum cancels an event, registered participants will be notified at least 3 hours before their reservation.

To request a refund, you must fill out the official refund form below. Your request will be reviewed by our team, and please allow up to 72 hours for processing after we receive the completed form. The Museum reserves the right to accept or deny requests based on the policies described here.

You can contact the Museum administration directly via email at [email protected] for assistance.

Refund Form

When you make a purchase using the Stripe payment system, your transaction is directed to a secure Internet payment terminal.

If you have a complaint, please address it to:

1800, avenue des Jasmins Bécancour (sector Sainte-Angèle-de-Laval), Quebec G9H 2S2

Email: [email protected]

You can submit a complaint by mail or email. We will process and respond to the complaint within 3 days of receiving it. No fees apply.

Complain form (french)

Although we cannot promise wild animal sightings during your walk on the trails, you may see some animals housed by the Museum, such as foxes, white-tailed deer, barnyard animals, goats, and ducks.

The trails are generally easy, with only gentle slopes. Since you explore them independently, you can go at your own pace and enjoy the beautiful nature our trails offer.

You can use a stroller on the trails, but we strongly recommend using “sporty” strollers or a baby carrier.

It is entirely possible to navigate the museum and access all exhibitions in a wheelchair. However, we recommend having a companion to assist with entry and exit from the building.

These sales terms and conditions apply to goods displayed on our site at the time of access.

When you make a purchase on our site, you agree to provide a valid email address and valid residential address. Submitted information will be processed securely and remain confidential.

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