{"id":14961,"date":"2022-04-01T12:58:45","date_gmt":"2022-04-01T16:58:45","guid":{"rendered":"https:\/\/www.biodiversite.net\/politique-commerciale\/"},"modified":"2022-05-09T11:14:46","modified_gmt":"2022-05-09T15:14:46","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.biodiversite.net\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14961\" class=\"elementor elementor-14961 elementor-14624\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51b96fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51b96fb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-236e7be\" data-id=\"236e7be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9440d5c elementor-widget elementor-widget-heading\" data-id=\"9440d5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;enabled_visibility&quot;:&quot;yes&quot;,&quot;dce_visibility_selected&quot;:&quot;yes&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4a74ca elementor-widget elementor-widget-breadcrumbs\" data-id=\"e4a74ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.biodiversite.net\/en\/\">Home<\/a><\/span><\/span><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-890ee78 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"890ee78\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7d61897\" data-id=\"7d61897\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8a3e46 elementor-widget elementor-widget-spacer\" data-id=\"a8a3e46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-f3901c4\" data-id=\"f3901c4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb68612 elementor-widget elementor-widget-spacer\" data-id=\"cb68612\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-79c10a8\" data-id=\"79c10a8\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-edcbf6b elementor-widget elementor-widget-spacer\" data-id=\"edcbf6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-faf838f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"faf838f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ad6f744\" data-id=\"ad6f744\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3d9020 elementor-widget elementor-widget-text-editor\" data-id=\"f3d9020\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"title-padding\"><strong>ORDER AND PAYMENT MODES<\/strong><\/h2><p class=\"text-padding\">For online transactions, Square payments (Visa, Mastercard and American Express) are welcome. You can also order by phone at <strong><a href=\"tel:8192225665\">819 222-5665<\/a><\/strong>.<\/p><h2><strong>BUSINESS HOURS<\/strong><\/h2><p class=\"text-padding\">Monday to Friday, 9 AM to 5 PM (Eastern Time).<\/p><h2><strong>SALES CONDITIONS<\/strong><\/h2><p class=\"text-padding\">Our prices are in Canadian currency (CAN $) and do not include shipping costs and custom fees, if applicable.<\/p><h2><strong>DELIVERY<\/strong><\/h2><p>Costs and delivery time: Costs and delivery time are given according to the destination and the transport mode selected. We use Canada Post services.<\/p><p>Delivery date not met: if for any reason we cannot deliver the products on time, we will inform you as soon as possible and give you the possibility to cancel your order.<\/p><h2><strong>RETURN AND EXCHANGE<\/strong><\/h2><p class=\"text-padding\">We will replace or give a refund for goods damaged during delivery without any additional cost to the client.<\/p><h2><strong>PAYMENT SECURITY<\/strong><\/h2><p>When you make a purchase with the Square payment system, your transaction is directed to an Internet payment terminal under a secure connection. Square&#8217;s security and prevention tools are among the most powerful on the market.<\/p><p>To learn more about Square, <a href=\"https:\/\/squareup.com\/ca\/en\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/p><h2><strong>COMPLAINT RESOLUTION<\/strong><\/h2><p class=\"text-padding\">Any complaint should be addressed to:<\/p><div><div class=\"vk_sh vk_bk\"><div class=\"desktop-title-content\">1800, avenue des Jasmins<br \/>B\u00e9cancour (secteur Sainte-Ang\u00e8le-de-Laval), Qu\u00e9bec<br \/>G9H 2S2<\/div><div>\u00a0<\/div><\/div><\/div><p class=\"text-padding\">Phone: <a href=\"tel:8192225665\">819 222-5665<\/a><br \/>Email: <a href=\"mailto:info@biodiversite.net\">info@biodiversite.net<\/a><\/p><p class=\"text-padding\">You may file a complaint by phone, by mail or email. We will deal with any complaint within three days of its reception at no charge to the buyer.<\/p><h2><strong>PRIVACY POLICY<\/strong><\/h2><p class=\"text-padding\">The information submitted will be treated securely and will remain confidential.<\/p><h2><strong>PERSONAL DATA COLLECTION AND USE<\/strong><\/h2><p class=\"text-padding\">All personal information collected will only be used to process your order and treat your complaint, if possible. Only the following information will be collected during the order:<\/p><p class=\"text-padding\">\u2022 Last Name<br \/>\u2022 First Name<br \/>\u2022 Adresse<br \/>\u2022 Phone<br \/>\u2022 Email<\/p><p class=\"text-padding\">Rest assured that all personal information collected will be kept private. It will only be used to:<\/p><p class=\"text-padding\">\u2022 Confirm your order by email<br \/>\u2022 Send a payment receipt if you have ordered with a credit card<br \/>\u2022 Ensure a speedy and accurate delivery of your order<br \/>\u2022 For customer service follow-up, as explained below<\/p><h2><strong>CUSTOMER AGREEMENT<\/strong><\/h2><p class=\"text-padding\">No information is collected without your consent. Please note that you automatically give your consent by placing an order or making a complaint. You can always withdraw your consent. To do so, simply contact us at the coordinates mentioned above.<\/p><h2><strong>SHARING OF DATA WITH THIRD PARTIES<\/strong><\/h2><p class=\"text-padding\">Your personal information will never be shared or communicated to third parties.<\/p><h2><strong>INFORMATION ACCESS<\/strong><\/h2><p class=\"text-padding\">You can access and modify your personal information at all times on our Website by logging in your Client account.<\/p><h2><strong>COMPLAINTS<\/strong><\/h2><p class=\"text-padding\">To make a complaint about your personal information, simply contact us. Your complaint will be reviewed and processed within 3 days of receipt. We will then inform you of our decision. The complaint resolution process is free of charge.<\/p><h2><strong>POLICY CHANGES<\/strong><\/h2><p class=\"text-padding\">We will advise you of any change we may have to make to our privacy policy. The date of every policy update will be displayed as at the bottom of each of our Privacy Policy page. In those cases, the Website will be updated immediately. Privacy policies in effect at the time of the order will however always take precedence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ORDER AND PAYMENT MODES For online transactions, Square payments (Visa, Mastercard and American Express) are welcome. You can also order by phone at 819 222-5665. BUSINESS HOURS Monday to Friday, 9 AM to 5 PM (Eastern Time). SALES CONDITIONS Our prices are in Canadian currency (CAN $) and do not include shipping costs and custom [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-14961","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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